Terms of service

TERMS OF SERVICE Last updated: June 30, 2026

OVERVIEW

Welcome to LUMAX! The terms "we", "us" and "our" refer to LUMAX. LUMAX operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). LUMAX is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms") describe your rights and responsibilities when you use the Services. Please read them carefully — they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction. You are responsible for ensuring any minor dependents using the Services on your devices have your consent to do so.

To use the Services you may be asked to provide information such as your email address, billing, payment and shipping details. You confirm that all information provided is accurate, current and complete.

You are solely responsible for maintaining the security of your account and all activity under it. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We make every effort to accurately represent our products. However, colours and product appearance may vary depending on your device and display settings. We do not warrant that product quality or appearance will match your expectations or exactly match what is shown on the Services.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities available to any person, region or jurisdiction.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. LUMAX reserves the right to accept or decline any order at its discretion. Your order is not accepted until LUMAX confirms acceptance and payment is received.

Please review your order carefully before submitting — we may be unable to accommodate cancellations after an order is accepted. If we decline, change or cancel your order, we will contact you using the details provided at checkout.

Your purchases are subject to our Refund Policy. You confirm that purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Prices do not include taxes, shipping, handling, customs or import charges unless expressly stated.

You agree to provide accurate and complete payment information. You confirm that: (i) the payment details you provide are true and complete; (ii) you are authorised to use the payment method; (iii) charges will be honoured by your payment provider; and (iv) you will pay all charges including shipping and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Once products are transferred to the carrier, risk of loss passes to you.

SECTION 6 — INTELLECTUAL PROPERTY

All content on the Services — including trademarks, text, images, graphics, video, audio, and design — is owned by LUMAX, its affiliates or licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, publish or transmit any material from the Services without our prior written consent. All rights not expressly granted are reserved by LUMAX.

LUMAX's name, logo, product names, designs and slogans are trademarks of LUMAX. You must not use them without prior written permission.

SECTION 7 — OPTIONAL TOOLS

You may be provided access to third-party tools as part of the Services. These are provided "as is" and "as available" without any warranties or endorsement from us. We have no liability for your use of optional third-party tools. Use of such tools is entirely at your own risk.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party sites. If you leave the Services to access third-party content, you do so at your own risk. Complaints about third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

LUMAX is powered by Shopify. However, all sales and purchases are made directly with LUMAX. By using the Services, you acknowledge that Shopify is not responsible for any aspect of your transactions with LUMAX. You expressly release Shopify and its affiliates from all claims arising from your purchases with LUMAX.

SECTION 10 — PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you confirm you have read and understood our privacy practices. Certain personal information may also be subject to Shopify's Privacy Policy.

SECTION 11 — FEEDBACK

Any feedback, reviews, suggestions or ideas you submit grant LUMAX a perpetual, worldwide, royalty-free licence to use, reproduce, modify and distribute that content for any purpose, including commercial use.

You confirm that: (i) you own or have all rights to the feedback submitted; (ii) you have disclosed any incentives received; and (iii) your feedback complies with these Terms. We are under no obligation to maintain feedback in confidence, pay compensation for it, or respond to it.

We may monitor, edit or remove feedback that we determine to be unlawful, offensive or in violation of these Terms.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions on the Services at any time without prior notice, including after an order has been submitted. This includes information relating to product descriptions, pricing, promotions, shipping charges and availability.

SECTION 13 — PROHIBITED USES

You may only use the Services for lawful purposes. You may not use the Services to: (a) engage in unlawful or malicious activity; (b) violate any laws or regulations; (c) infringe intellectual property rights; (d) harass, harm or defame any person; (e) transmit false or misleading information; (f) send spam or unsolicited communications; (g) impersonate any person or entity; or (h) restrict or inhibit others' use of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce or exploit any part of the Services; (c) collect personal information of others; (d) use automated tools, scrapers or AI agents to access the Services; or (e) circumvent any security or access control measures. We reserve the right to suspend or terminate your account at any time for violations of these Terms.

SECTION 14 — AGENTS

This section applies if you use or enable any automated software or service ("Agent") to access or interact with the Services. No Agent may access the Services unless it: (i) identifies itself in all requests using the format "Agent/[agent name]" in the user agent string; (ii) does not conceal that interactions are from an Agent; (iii) responds truthfully when asked if interactions are from a human or computer; and (iv) does not circumvent measures intended to control Agent access. We may limit or block Agent access by technical means at any time.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services at any time without notice. You remain liable for all amounts due up to the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMAX AND ITS PARTNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

SECTION 18 — INDEMNIFICATION

You agree to indemnify and hold harmless LUMAX, Shopify, and their affiliates, officers, employees and agents from any losses, damages or claims arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of the Services.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision does not constitute a waiver. These Terms, together with any policies posted on the Services, constitute the entire agreement between you and LUMAX and supersede any prior agreements.

SECTION 21 — ASSIGNMENT

You may not transfer or assign these Terms or any of your rights without our prior written consent. We may transfer or assign our rights and obligations without notice to you.

SECTION 22 — GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which LUMAX operates. You consent to the jurisdiction of the applicable courts.

SECTION 23 — HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Material changes will be notified in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of the updated Terms.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be directed to:

LUMAX 📧 lumaxactive@gmail.com