FAQs
Everything you need to know. Can't find your answer? Email us at lumaxactive@gmail.com
How long does shipping take?
We currently ship within the UK only. All orders are delivered in 3–5 business days and shipping is completely free — no minimum spend, no hidden fees.
Orders are dispatched Monday–Friday. You'll receive a confirmation email as soon as your order is on its way.
How do I return an item?
We offer a 30-day returns window from the date of delivery. To start a return, email us at lumaxactive@gmail.com with your order number and reason for return and we'll take it from there.
Items must be unworn, unwashed, and in their original condition with tags attached.
How do I find my size?
Every product page includes a size guide tailored to that specific style. We recommend checking it before ordering as fits can vary between pieces.
If you're between sizes, we generally recommend sizing up for a more comfortable fit during training.
How should I care for my Lumax kit?
To keep your kit performing at its best:
- Machine wash cold (30°C) on a gentle cycle
- Wash with similar colours — avoid whites
- Do not tumble dry — air dry flat or hang to dry
- Do not iron directly on printed or textured areas
- Avoid fabric softeners — they break down compression fibres over time
Proper care keeps the squat-proof compression doing its job for longer.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking link. Click it to follow your order in real time.
If you haven't received a tracking email within 2 business days of ordering, check your spam folder or contact us at lumaxactive@gmail.com.