Privacy policy
PRIVACY POLICY Last updated: June 30, 2026
LUMAX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LUMAX is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.
Personal Information We Collect or Process
"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect or process the following categories depending on how you interact with the Services:
- Contact details — name, address, billing/shipping address, phone number, email address
- Financial information — payment card details, transaction details, payment confirmation
- Account information — username, password, security questions, preferences and settings
- Transaction information — items viewed, added to cart, wishlisted, purchased, returned or exchanged
- Communications — information included in customer support enquiries or messages to us
- Device information — device type, browser, IP address, unique identifiers
- Usage information — how and when you interact with or navigate the Services
Personal Information Sources
We may collect personal information from:
- Directly from you — when you create an account, use the Services, or communicate with us
- Automatically through the Services — via cookies and similar technologies when you visit our website
- From our service providers — when they collect or process your personal information on our behalf
- From our partners or other third parties
How We Use Your Personal Information
- Provide, Tailor & Improve the Services — to process payments, fulfil orders, manage your account, arrange shipping, handle returns and exchanges, and create a personalised shopping experience
- Marketing & Advertising — to send promotional communications by email, text or post, and to show relevant online advertisements
- Security & Fraud Prevention — to authenticate your account, provide secure payments, and detect or investigate fraudulent or malicious activity
- Communicating with You — to provide customer support and maintain our business relationship
- Legal Reasons — to comply with applicable law, respond to legal process, or enforce our terms and policies
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Shopify and third-party vendors who perform services on our behalf (e.g. payment processing, data analytics, fulfilment, cloud storage)
- With business and marketing partners to provide advertising services
- When you direct or consent to disclosure, such as for shipping or social media integrations
- Within our corporate group or affiliates
- In connection with a business transaction, legal obligation, or to protect our rights and the rights of our users
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties in other countries. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites & Links
The Services may link to third-party websites. We are not responsible for the privacy or security of those sites. Review their policies before providing any personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, contact us and we will delete it. We do not sell or share personal information of individuals under 16 years of age.
Security & Retention
No security measure is completely impenetrable. We recommend avoiding unsecured channels when communicating sensitive information. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, or enforce our policies.
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access / Know — request access to personal information we hold about you
- Delete — request deletion of your personal information
- Correct — request correction of inaccurate information
- Portability — receive a copy of your data and request transfer to a third party
- Manage Communications — opt out of promotional emails at any time via the unsubscribe link
If you reside in the UK or European Economic Area, you may also have the right to:
- Object to or Restrict Processing — ask us to stop or limit processing for certain purposes
- Withdraw Consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising these rights.
Complaints
If you have concerns about how we handle your personal information, contact us using the details below. You may also lodge a complaint with your local data protection authority. EEA residents can find the relevant supervisory authority here.
International Transfers
We may transfer, store and process your personal information outside your country of residence. Where transfers occur outside the EEA or UK, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK contracts.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact
For any questions about this Privacy Policy, to exercise your rights, or for any privacy-related enquiries:
For the purpose of applicable data protection laws, LUMAX is the data controller of your personal information.