Refund policy

RETURNS & REFUNDS POLICY

30-Day Return; We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be unworn, unused, with all original tags attached and in its original packaging. Your receipt or proof of purchase is required.

To start a return, contact us at lumaxactive@gmail.com. Once accepted, we'll send you a return shipping label and full instructions. Please note — items sent back without first requesting a return will not be accepted.

Damages & Issues; Inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at lumaxactive@gmail.com so we can make it right.

Non-Returnable Items; The following cannot be returned: perishable goods, custom or personalised items, personal care products, hazardous materials, flammable liquids or gases. Sale items and gift cards are also non-returnable.

Exchanges; To exchange an item, return your original order first. Once the return is accepted, place a new order for the item you want.

Refunds; Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since your refund was approved, contact us at lumaxactive@gmail.com.